Refund, Cancellation & Return Policy

IndoCrave

Last Updated: 05/04/2026

1. Scope

This policy governs all orders placed through IndoCrave. By placing an order, users agree to the terms outlined below.

IndoCrave operates as an intermediary between customers and partner restaurants. Food preparation and quality are the responsibility of the respective restaurant partners.

2. Order Cancellation

2.1 By Customer

• Orders can only be cancelled before the restaurant begins preparation.
• Once preparation has started, cancellation requests may not be accepted.
• If cancellation is approved, refunds (if applicable) will be processed as per Section 5.

2.2 By IndoCrave / Restaurant

Orders may be cancelled due to:

• Restaurant unavailability
• Item out of stock
• Operational or technical issues
• Safety or unforeseen circumstances

In such cases, a full refund will be issued.

3. Non-Returnable Nature of Food

Due to hygiene and safety standards, all food items are non-returnable once delivered.

Returns will not be accepted under any circumstances.

4. Refund Eligibility

Refunds are issued only under the following conditions:

4.1 Eligible Cases

• Order not delivered
• Wrong items delivered
• Missing items
• Food received in damaged or spilled condition
• Significant quality issues (subject to verification)

4.2 Non-Eligible Cases

• Change of mind after order confirmation
• Incorrect address provided by customer
• Failure to receive order due to unavailability
• Minor taste preferences or subjective dissatisfaction

IndoCrave reserves the right to verify claims before issuing refunds.

5. Refund Process

• Refunds will be processed to the original payment method.
• Processing time: 5–7 business days (may vary by bank/payment provider).
• For cash-on-delivery orders, refunds may be issued via:
  • Bank transfer
  • Wallet credit (if applicable)

6. Partial Refunds

Partial refunds may be issued in cases such as:

• Missing items
• Incorrect items
• Partial order issues

The refund amount will be determined based on:

• Item value
• Severity of issue
• Supporting evidence provided

7. Proof & Verification

Customers may be required to provide:

• Photos of the order
• Order details
• Description of the issue

Failure to provide sufficient evidence may result in rejection of the refund request.

8. Refund Request Timeframe

All refund requests must be raised within 24 hours of delivery.

Requests submitted after this period may not be considered.

9. Abuse & Fraud Prevention

IndoCrave reserves the right to:

• Reject refund requests deemed fraudulent or abusive
• Temporarily or permanently suspend accounts involved in misuse
• Limit refund eligibility for repeated claims

10. Delivery Delays

Delivery times are estimates and may vary due to:

• Traffic conditions
• Weather
• Restaurant preparation delays

Refunds will not be issued for delays unless the order is significantly delayed or not delivered.

11. Platform Liability

IndoCrave acts as a facilitator and is not responsible for:

• Food preparation
• Taste or quality expectations
• Restaurant-specific issues

However, IndoCrave will make reasonable efforts to resolve disputes.

12. Contact for Refund Requests

📧 Email: support@indocrave.com
📞 Phone: +91 9508686085

13. Policy Updates

IndoCrave reserves the right to update or modify this policy at any time without prior notice. Continued use of the platform constitutes acceptance of the updated terms.